Return & Refund Policy

🔁 Return & Refund Policy

📦 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be:

In the same condition you received it
Unworn or unused
With original tags and packaging
Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at dynmichairsalon@gmail.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.
Items returned without prior approval will not be accepted.

For any questions, feel free to email us at dynmichairsalon@gmail.com.

🚫 Damages & Issues

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

❌ Non-Returnable Items

We do not accept returns on the following:

Perishable goods (e.g. food, flowers, plants)
Custom or personalized products
Personal care items (e.g. opened beauty products)
Hazardous materials (flammable liquids/gases)
Sale items or gift cards

If unsure about a specific item, please contact us before purchasing.

🔄 Exchanges

Need a different item?
We recommend returning your original purchase first, and once it’s accepted, placing a new order for the item you want.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you are entitled to cancel or return it within 14 days of delivery — for any reason.
The item must be unused, in its original condition, with tags and packaging intact.

💰 Refunds

Once we receive and inspect your return, you’ll be notified if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

Banks and credit card providers may take additional time to process your refund.
If you haven’t received your refund within 15 business days, please contact us at dynmichairsalon@gmail.com.